PeopleinProgress

C.A.R.E

An outstanding sales, service and communications experience . . . . .the absolute competitive edge for your sales team!

Sales Training . . . Blah! Communication Skills Training . . . Blah! Customer Service Training . . . Blah! Blah! Blah! It all sounds so boring! If you are tired of training that leaves you, well, tired, then you are ready for C.A.R.E.®!

This revolutionary program that can only be described as an experience, will change the way you think and feel about sales, service, life and yourself forever! Every individual has the potential to produce outstanding results and C.A.R.E® will provide the keys to assist in creating these results.

The C.A.R.E® experience is a comprehensive program, focusing on all aspects of customer service, communication, attitude, personal development & selling skills.

DURATION

C.A.R.E® is an intensive 3 day experience.
(To ensure flexibility when conducted internally this program can be time tabled to suit the needs of your business, and does not have to be conducted 3 days consecutively)

OBJECTIVE

The main objective of this course is to create confident, articulate salespeople focused on making the sale and increasing the customer base.

SUITED TO

Salespeople, Customer Service People, Managers, Divisional Managers, Store and Area Managers, Supervisors, 2IC’s, Team Leaders, Trainers, Telemarketers, HR Managers, Finance Managers or anyone in a role that interacts with people from:

Retail	Telecommunications
Real Estate	Financial Services
Hospitality	Automotive
Medical	Building/Construction

The C.A.R.E.® experience elevates participants to a new level of performance and professionalism based on building long term, consultative relationships with clients. It is the aim of C.A.R.E.® to give sales people the attitudes needed to create a customer experience that will compare to none.

The training focuses on providing a full complement of sales tools, guidelines and monitoring techniques. As well as giving a comprehensive understanding of the sales process and effective attitude and behaviour philosophies.

We not only address the sales process, we also look at the personal blockages that prevent good salespeople from becoming brilliant!

THE COMPETITIVE EDGE

C.A.R.E® is designed to benefit your entire sales team. Through using a carefully thought out system based on consumer needs and wants, C.A.R.E® equips sales professionals to establish and maintain positive interaction with the customer throughout the entire sale. “Old school” selling styles that no longer produce results are replaced with powerful interactive skills that enable the salesperson to connect with all customers

SKILLS OUTLINE

Presenting The Merchandise	Suggestive Selling Techniques.
Handling Customer Complaints	Handling Objections.
Greeting The Customer	Closing The Sale.
Initial Area of Interest	Suggesting Add Ons.
Determining Needs and Wants	Benefits Reminder/ Care Instructions
Communication skills	Thanking The Customer.

INVESTMENT

$990.00 per participant* (inclusive of GST)
* this fee only applies to public programs only

Our Courses

C.A.R.E
Customers Are Really Everything

"We find the best in your sales team and make it brilliant."

terryHAWKINS

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What others say about C.A.R.E.®

“We took a risk commencing C.A.R.E® . . . . . . We continue to grow and look forward to a very successful year. The C.A.R.E® program has refocused my team and the business has seen an increase of 38% over a three month period. We continue to grow and look forward to a very successful year. Thank you for helping us turn the corner!
C. Helman
CEO

“I thought I knew everything before I did this course. Now, everyday I can’t wait to put these skills into action.”
Parisa M

“This is the most positive course I have ever attended. It not only taught me a great deal about customers . . . but also about myself and I thank you.”
Cathy C

"Amber was fantastic at defining each session to relate to each particular person in the room. She did this by really understanding how we learn as individuals and really making each session fun and interactive. I would recommend this to anybody in retail. It wasn't all about work, it was also about ourselves and how we can be a better person in our everyday lives which affects us in our work environment as well.
David Lawrence

"I have just made the best sale ever with an add on of over $2000!!!! I have so much confidence now.
Christie B

”In a retail environment where so many firms are doing their best to "help" their customers, People in Progress shows why this approach is wrong, redefining selling and focusing on what selling is really all about. Results tell the story: our sales rose 17% in the month following the C.A.R.E.® Course! I highly recommend C.A.R.E® to anyone who wants to improve their business.
A.Kelly
MD

“I loved the opportunity for participation, sharing and understanding in a relaxed environment with lots of fun and laughter . . . the program taught that through using the skills, without much effort we can build long term relationships with our customers. Othm M

"The one thing I will take away from the training session is positivity. Without positvity we drag everyone else down with us, not only at work but at home as well. Without positivity we can't make great sales, we can't really listen to our customers needs and wants and therefore, we can't help them to the best of our ability. C.A.R.E affected me in so many ways, but I think that the most significant thing that impacted me the most is my attitude. I have changed my attitude in so many ways. My attitude before I come in to work everyday has changed as well as the way I am around my friends, family, customers and myself in general. Through C.A.R.E I have also improved on my sales significantly.
David Lawrence

“The cash refunds in my region of 17 stores have dropped from 78% to 17% after implementing the C.A.R.E.® strategies. Most returns turn into sales now. Lee-Ann W
Area Manager

“The skills I have learnt have improved my skills at work and at home. Anyone who has the opportunity to do this course, you’re really lucky, use it!”
Cathy B

"My experience was eye opening, there is always something to learn, as Amber put it we have the tools and to improve we add to them. What will you take away from it? Knowing that there is room for improvement ALWAYS!
David Lawrence

"The CARE program was the best training course I have ever done. I got so much out of it and can't wait to apply all the techniques to my team and store.
David Lawrence