Speaker

CONFLICT RESOLUTION
Taking the Grief Out of Confrontation

It goes without saying that because we are human, we will all experience conflict in our lives at certain intervals. One of the main reasons for loss of productivity within teams is the avoidance of conflict and confrontation. Failure to address such issues will usually result in the emergence of negative emotions such as feelings of resentment, anger, frustration and undoubtedly stress.

In this open and supportive presentation, Terry Hawkins’ trademark style will provide participants with an inspiring and humorous look at understanding the strategies that will enable them to deal with conflict in a constructive and team building manner. The presentation will cover:

• How to deal with the emotions in a conflict situation, that lead to negative physical and mental states.
• Identify our personal style when dealing with conflict.
• Avoidance issues and how to recognize denial.
• Develop effective strategies to reduce conflict situations and achieve harmony within a team.
• How to face and resolve conflict at the earliest opportunity.

This dynamic presentation will give participants a proven strategy to ensure that all potential conflict situations are transformed into opportunities that grow and develop the business and the people within that business

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