Speaker

PUTTING THE WOW BACK INTO RETAIL
A Make-over For Your Retail Team!

In this action packed, fun filled session; Terry Hawkins will share her powerful retail insights into discovering the blocks that prevent us from creating the results that we want from our retail business. She will challenge your existing thinking and have you look at your retail business, and life, in a different way. This will be a “how to” session that will leave you with actual ‘To Do’ lists and ideas that you can put into place right from the start.

• The Retail Sales Track – taking the customer from “hello to see you next time”!
• Personal & Team Productivity – doing more with less
• WOW Factor Strategies that separate you from your competitors
• Customer Complaints – the hard core facts on customer “FEEDBACK!”
• Managing personal influences and building your culture
• Setting Benchmarks for Outstanding Performance within your team
• Minimising stress – the balance between work and home

Retail is all about the survival of the fittest and this session will give your team a powerful action packed workout to keep those customers coming back! Your customers won’t believe the new look you!

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